Editorial Team

We’ve all been there. You see a call coming in from your vendor and your stomach drops. You spend your Sunday evening drafting a “sharp” email that’s three pages long, documenting every failure from the last month. You find yourself debating an invoice over a $50 miscellaneous charge because, at this point, it’s the principle […]

Part 1: The Gaps The Performance Gap “Our vendor stinks.” (Or contractor, supplier, consultant, 1099—insert your nomenclature here). This refrain is heard in offices and on job sites alike. Issues are never truly resolved; the vendor fixes an immediate symptom only for the underlying problem to resurface elsewhere. Work is claimed as “complete,” yet it